Clifton Moor Furniture Shop Volunteer

If you enjoy practical, hands-on work and being part of a friendly team, volunteering in our Clifton Moor Furniture Shop could be a great fit. From helping customers with furniture purchases to preparing donated items for sale, this is an active and varied role where you can use your skills, stay busy and make a real difference. 

By joining us, you’ll help turn generous donations into vital funds for St Leonard’s Hospice, while supporting sustainable retail and serving your local community. As part of our wider retail network of 15 shops and a Donation Centre, the Furniture Shop plays an important role in raising both income and awareness for the Hospice. 

When am I needed? 

The shop is open Monday – Saturday 9am – 4:30pm and 10am – 4pm on a Sunday.  

Morning shifts tend to run 9am – 1pm, Afternoon shifts tend to run 12:30pm – 4:30pm although other shifts can be accommodated as long as they are at least 2 hours in length.  

Weekly or fortnightly shifts are preferred. 

What will I be doing?  

Some examples of the types of things you could help with: 

• Helping customers choose furniture that fits their home and needs 
• Helping move and position furniture safely on the shop floor 
• Preparing donated furniture for display and sale 
• Serving customers on the till and creating a positive shop experience 

What skills and qualities will I need? 

• Positive attitude and ability to provide great customer service 
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role 
• Ability to work under the instruction of the manager and work as part of a team of volunteers 
• Ability to maintain confidentiality and discretion 

This is a physically active role and involves regular manual handling, including moving stock and pieces of furniture, so it may suit someone who enjoys being on the go and practical tasks.   

This role may particularly suit someone with experience or interest in retail, customer service, warehouse work, deliveries, DIY, or practical hands-on tasks — but full training will be provided and we welcome volunteers from all backgrounds. 

How will I benefit from being a volunteer in the shop? 

• Use your practical skills in a meaningful way  
• Keep active and involved in your local community  
• Be part of a friendly and supportive team  
• Gain retail and customer service experience  
• Help raise vital funds for local hospice care 

Support and Supervision 

Volunteers will be supervised by the Clifton Moor Shop managers, supported by the St Leonard’s Hospice Retail Team, who together will provide you with general training and liaise closely with you over all aspects of your role. 

The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering. 

Training 

We welcome volunteers from all backgrounds and will provide the training and support you need to feel confident in the role. Mandatory training is usually completed through our online platform, with additional refresher or role-specific training provided when needed through e-learning, video calls or face-to-face sessions. You may also have the opportunity to attend in-person meetings relevant to your role. 

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk  

About the Hospice 

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.