Donation Centre Manager

Do you want to play a part in the major expansion of our Donation Centre? Have you got experience of working in a stock management or warehouse environment? Then we’d be keen to hear from you!

As St Leonard’s Hospice embarks on a major project to expand its Donation Centre from its current premises in Acomb to its new one at Clifton Moor, we’re recruiting a Donation Centre Manager to manage the day-to-day running of it, delivering an efficient, organised and customer focussed operation to maximise income for the Hospice. Every interaction with our customers, whether that be through purchases or donations will help us to continue to provide care and support to local people with life limiting illnesses.

Once the Donation Centre is set up, your main responsibilities as Donation Centre Manager will be to:

• Manage incoming donations from the public alongside overflow donations from shops
• Provide a high level of customer service to donors and customers and uphold the Hospice values and Retail Service principles
• Identify stock to pass on to the eCommerce team, ensuring all stock achieve its maximum value
• Line manage the donation centre team including paid staff and volunteers in the delivery of the shop retail plan by supporting and coaching them to reach their maximum potential

Our ideal candidates will:

• Have experience of working in the retail sector or within a stock management or warehouse environment
• Experience of successfully managing staff and/ or volunteers
• Excellent organisational skills including attention to detail and prioritising their workload and being able to use their initiative to drive footfall and sales

What we can offer you in return:

• Competitive salary
• Up to 41 days Annual Leave
• Attractive pension scheme
• Training and development opportunities
• A supportive and friendly working environment
• Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

This is a full-time position working 37.5 hours per week, 5 days over 7 which will include weekend working on a rotational basis.

If you wish to discuss this role further, please contact Hannah Walker, Retail Training and Support Manager by email at hannah.walker@stleonardshospice.org.uk.

To apply for this role, please complete our online application form. The closing date for this role is 10 May 2026, however applications will be reviewed as and when they are received. 

This is an exciting time to join the Hospice team as you will be involved in the setting up of the new Donation Centre and under the guidance of the Retail Management team will be able to make an impact on how it looks! The new 16,000 sq. ft facility will bring together a furniture shop, clearance store and drive-up donation centre, with separate offices for our income generation team to operate from, including our e-commerce team, and will provide a major new source of sustainable income to fund our Hospice’s care. Apply now!