Income Generation Reception Volunteer

As the first point of contact for our supporters visiting the Income Generation Office, you’ll play an important role in creating a warm and professional welcome. Based in the Stables at the main Hospice site, you’ll greet visitors, handle telephone enquiries, and support the fundraising and retail teams with a range of administrative and reception duties.

This is a varied and rewarding role that helps ensure our fundraising and retail operations run smoothly while providing a friendly face for our valued supporters. Every smile, phone call, and donation you help with makes a real difference to the care we provide at St Leonard’s Hospice.

When am I needed?

We are looking for cover Monday to Friday, 9.00am – 4.00pm.

Morning shifts are typically 9.00am – 12.30pm and afternoon shifts are 12.30pm-4.00pm with a fortnightly commitment however there might be some flexibility with timings.
 

What will I be doing?

• Giving visitors a warm welcome and assisting with enquiries
• Answering and directing phone calls
• Receipting and processing donations over the phone and in person
• Providing practical administrative support
• Assisting with the preparation and delivery of fundraising events
• Being a friendly, helpful presence for supporters and colleagues alike

What skills and qualities will I need?

• Friendly, approachable manner with empathy and understanding
• Good communication skills and a confident telephone manner
• Experience in a customer service or reception environment (desirable, but not essential)
• Ability to work independently once trained
• Good handwriting, spelling, and numeracy
• An understanding of the importance of confidentiality and sensitivity

How will I benefit from being a Income Generation Reception volunteer?

As a valued member of St Leonard’s volunteer team, you’ll enjoy:

• Being part of a kind, welcoming, and supportive hospice community
• Full training and encouragement every step of the way
• The opportunity to build your confidence and develop interpersonal, customer service, and administrative skills
• Experience that will enhance your CV and personal development
• The satisfaction of knowing your time and kindness directly support hospice care in your community

Support and Supervision

The St Leonard’s Hospice Income Generation Team will provide you with full training and liaise closely with you over all aspects of your role and supervise you.

The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk

About the Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.