Malton shop volunteer

Our shop in Malton relies on volunteers to help with a variety of roles both on the shop floor and behind the scenes. Our retail department has 15 shops and a Donation Centre across our catchment area and raises vital funds for St Leonard’s through the sale of pre-loved goods and is also a valuable face of the Hospice across our local communities.

When am I needed?

Our shops are open Monday – Saturday 9am – 4:30pm.

We offer three standard shifts each day:

• 8:45am – 12:15pm
• 11:00am – 2:00pm
• 1:00pm – 4:45pm

We can also accommodate alternative shift times, provided these are at least 2 hours long. Weekly or fortnightly commitments are preferred.

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes!

Some examples of the types of things you could help with:

• Sorting and pricing donated items ready for sale
• Serving and assisting customers on the shop floor and at the till
• Receiving donations and promoting Gift Aid
• Researching specialist items for shop or eBay sales
• Keeping the shop clean, tidy and welcoming

What skills and qualities will I need?

• Positive attitude and ability to provide great customer service
• Able to follow instructions and work well in a team
• Demonstrate good attention to detail
• An interest in clothing brands and trends is useful but not essential
• A willingness to learn new skills, no experience necessary
• Be able to maintain confidentiality

How will I benefit from being a volunteer in the shop?

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge

Support and Supervision

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role.

Volunteers will be supervised by the Shop Manager and Staff, supported by the Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk

About the Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.