Duke of Edinburgh Volunteer

We are able to offer Bronze, Silver and Gold Duke of Edinburgh volunteer placements for ages 14 and above in all our shops and our Donation Centre. This is a great way to gain experience in customer service and a retail environment.

When am I needed?

Our shops are open Monday – Saturday 9am – 4pm.

Duke of Edinburgh shifts take place on Saturdays, are for a minimum of 2 hours and require a weekly commitment of at least three months.

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes!

Some examples of the types of things you could help with:

• Sorting and pricing clothing, bric-a-brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department

What skills and qualities will I need?

• Positive attitude and ability to provide great customer service
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and work as part of a team of volunteers
• Ability to maintain confidentiality

How will I benefit from being a volunteer in the shop or donation centre?

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge

Support and Supervision

Volunteers will be supervised by the Shop or Donation Centre Manager and Staff, supported by the wider Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training

Volunteers who will be with us for more than 3 months are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk

About the Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.